Last updated: June 23, 2026
Information we may collect
Ace Management Suite may collect limited information needed to operate the public website, communicate with interested parties, support users, secure accounts, and provide business software workflows.
- Contact information such as name, business email address, business phone number, company name, and support request details.
- Account information such as user profile details, login identifiers, role or permission assignments, notification preferences, and agreement acceptance records.
- Business and operational information entered into the application, such as customers, vendors, jobs, assets, inventory, purchase orders, invoices, reports, documents, workflow history, and audit records.
- Technical information such as browser type, device information, diagnostic logs, security events, and general usage information needed for performance, troubleshooting, and protection.
How information may be used
Information may be used to provide software access, support workflows, authenticate users, send security notifications, manage account or SMS preferences, respond to support requests, maintain audit trails, improve product reliability, and protect the application from misuse or unauthorized access.
Customer and tenant data
Application data is intended to be controlled by tenant, role, permission, assignment, region, and workflow scope. Users should access only the data they are authorized to view or manage. Customer and tenant data should not be used for unrelated third-party marketing.
SMS consent and phone numbers
SMS phone numbers and SMS consent records may be used to send authorized operational, account-related, support, and security notifications. SMS consent is not sold, rented, or shared for third-party marketing. More details are available in the SMS Opt-In Policy.
Information sharing
Ace Management Suite may share information with service providers or infrastructure vendors that help operate, secure, host, support, or maintain the website and application. These providers should use information only to provide services to Ace Management Suite. Information may also be disclosed when required by law, to protect rights or safety, to investigate misuse, or as part of a business transaction subject to appropriate safeguards.
Security safeguards
Ace Management Suite is being designed with administrative, technical, and operational safeguards such as tenant scoping, role and permission checks, audit logging, secure configuration practices, production hardening, and controlled handling of sensitive workflow data. No website or software system can guarantee absolute security.
Retention and deletion
Information may be retained as long as needed to provide services, maintain business records, meet legal or contractual obligations, resolve disputes, preserve audit history, improve security, or support legitimate operational needs. Certain application records may use soft deletion, restoration, reactivation, or audit history instead of immediate physical deletion to preserve accountability.
Privacy requests and communication choices
Depending on applicable law and the user's relationship with Ace Management Suite or a customer tenant, individuals may request access, correction, deletion, communication-preference changes, or other privacy assistance. Some requests may need to be handled by the customer tenant that controls the relevant business data.
Children's privacy
Ace Management Suite is intended for business use and is not directed to children.
Policy changes
This policy may be updated as the public website, product, company, services, legal requirements, or business workflows evolve. The "Last updated" date will be revised when material changes are published.
Contact
For privacy questions or requests, contact support@acemanagementsuite.com.